End User Support Specialist

POSITION OVERVIEW

Candoris is looking for a stand-out End User Computing/MSP Engineer to provide customer-focused support for Candoris data center solutions around End User, Infrastructure and Networking issues. This position will work in a team environment within the Candoris Managed Services unit to provide support to Candoris customers in small/medium/enterprise markets across commercial, education and government verticals. This candidate will:

  • Proactively monitor dashboards and program statuses to provide operational awareness to customers and ensure all issues and incidents are responded to in a timely manner and tracked to resolution.
  • Understand and analyze complex issues while exercising advanced problem-solving skills.
  • Address issues quickly against SLA requirements.
  • Deliver services per Statement of Work (SOW), best practice guides/processes, or system integration documents
  • Keep track of and adhere to all administrative responsibilities in support of service delivery operations including documentation
  • Provide information to customers about their environments by collecting, analyzing, and summarizing issues.
  • Pick up and learn new products with little supervision and adapt to a variety of situations and tasks.

DESIRED SKILLS, EXPERIENCE AND CERTIFICATIONS

  • Bachelor’s Degree from 4-year college or university preferred. Emphasis in STEM majors a plus.
  • Three to Five years of equivalent work experience.
  • Excellent written, organizational, and verbal communication skills.
  • Ability to coordinate and collaborate with customers to ensure successful system support.
  • Demonstrated knowledge, and experience of the following areas:
    • Virtualization Infrastructure and Networking Infrastructure
    • Microsoft: Active Directory, Exchange, SharePoint, SQL.
    • Office 365/Exchange Online and Windows 7/8/10 desktop
    • Server and network administration, including software deployments.
    • Servers Operating Systems: Microsoft, Unix, Linux.
    • Previous Managed Service Provider (MSP) experience a plus.

LOCATION

  • Annville, PA office, however, some travel may be required from time to time to support delivery efforts.

CANDORIS APPROACH

Ideal candidates are committed to engaging customers, partners, and fellow employees in a manner that is honest, respectful, and clear. They are team players that are comfortable working in a fast-paced, innovative environment and are dedicated to seeking the success of customers and the Candoris team at all times.