Technical Account Manager – Managed Service Practice

POSITION OVERVIEW

Managed Service Practice Technical Account Manager drives MSP customer success through regular customer interaction, IT expertise, and strategic planning. They are the glue that connects the customer’s IT environment to the rest of the Managed Service Team. Technical Account Management possesses strong attention to detail and is responsible for clear communication, followthrough, and coordination of support for their customers. 

JOB FUNCTION

  • Create regular cadence based on customer needs: 
    • Discuss recent proactive health checks, progress on current projects and recent helpdesk interactions. 
      • Discuss anything needed to keep customers current and in-line with best practices. 
    • Discuss any upcoming business projects where IT may be needed. 
  • Proactively assess monthly and quarterly reports to catch issues: 
    • Leverage processes to ensure each client’s technology reflects best practices to minimize cost and risk. 
    • Look for growth areas in IT or potential bottlenecks. 
  • Provide technical support needed to customers and assist the engineering team in the completion of customer requests and projects. 

DESIRED QUALIFICATIONS AND EXPERIENCE :

  • Bachelor’s Degree and 6years relevant experience  
  • Strong business acumen including strategic planning and analytical skills with the ability to establish trusted advisor status and communicate effectively with C-level executives and other stakeholders. 
  • Must be able to travel up to 25% of work time. 
  • Ability to understand the following: 
    • Basic hypervisor technologies, configure basic configurations for shared storage technologies, basic networking concepts and relate them to a virtual environment, basic backup and restore using industrystandard tools and including maintenance of the backup solution, systems administration proficiency in Windows Server and an ability to troubleshoot systemlevel performance and configuration issues, Microsoft roles including DHCP, DNS, and Active Directory Domain Controller services, configure Layer-2 switches, concepts behind spanning-tree, trunking, P2V, V2B, and hypervisor host migrations, basic backup and disaster recovery solution.  

POSITION LOCATION

  • Remote office in Central or Eastern Pennsylvania  

CANDORIS APPROACH

Ideal candidates are committed to engaging customers, partners, and fellow employees in a manner that is honest, respectful, and clear. They are team players that are comfortable working in a fast-paced, innovative environment and are dedicated to seeking the success of customers and the Candoris team at all times.