Virtualization Engineer

Virtualization Engineer

Position Overview:

A Candoris Virtualization Engineer will provide customer-focused support for Candoris data center solutions around VMware, data storage, servers, hyper-converged, networking, and security. This position will work in a team environment within the Candoris Managed Services group and will provide support to Candoris customers in small/medium/enterprise markets across commercial, education, and government verticals. This candidate will:

  • Proactively monitor dashboards and program statuses, providing operational awareness to customers and ensuring all issues and incidents are responded to in a timely manner and tracked to resolution
  • Address issues quickly against SLA requirements
  • Document implemented solutions with diagrams, and daily customer reports
  • Adhere to the Candoris “Plan, Design, Implement, Test, and Document” methodology
  • Deliver services per Statement of Work (SOW), best practice guides/processes, system integration documents, network design workbooks, and/or engagement overviews
  • Coordinate with customer’s on-site facilities and technical contacts regarding readiness and delivery issues
  • Keep track of and adhere to all administrative responsibilities in support of service delivery operations
  • Provide information to customers about their environments by collecting, analyzing, and summarizing potential issues
  • Be a self-starter with the ability to see a need and proactively take steps to resolving the issue. Also, pick up and learn new products with little supervision, as well as adapt to a variety of situations and tasks
  • Continually update job knowledge by studying state-of-the-art development tools, configuration techniques, and computing equipment, participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations

Position Location:

Annville, PA office, however, travel (<15%) may be required from time to time to support delivery efforts

Preferred Qualifications and Experience:

  • Bachelor’s degree from 4-year college or university preferred, with emphasis in STEM majors a plus
  • Three to five years of equivalent work experience
  • Excellent written, organizational, and verbal communication skills
  • Strong problem solving and decision-making skills, ability to understand and analyze complex issues
  • Ability to coordinate and collaborate with customers to ensure successful system support
  • Demonstrated knowledge, experience, and certifications in two or more of the following areas:
    • Servers: Hyper-converged, Rack or Blade Servers (Dell preferred)
    • Data Storage: Compellent, Dell, EMC
    • Storage Area Networking: FC, iSCSI, FCoE
    • Networking: Cisco CCNA, Dell Force 10
    • Virtualization Infrastructure: VMware vSphere, Citrix Xenserver, Microsoft Hyper-V
    • Managing storage systems that support virtualization (i.e. VMware)
    • Microsoft: Active Directory, Exchange, SharePoint, SQL
    • Experience with Office 365/Exchange Online and Windows 7/8/10 desktop preferred.
    • Experience with server and network administration, including software deployments
    • Servers Operating Systems: Microsoft, Unix, Linux
    • Previous Managed Service Provider (MSP) experience a plus

Candorian Approach:

Candidate must be comfortable engaging with customers, partners, and fellow employees in the following manner:

  • Conduct that is honest, sincere, clear and respectful
  • Urgent work methodology applied to all tasks
  • Seek success for our customer and Candoris team at all times
  • Open communication